Break/fix services for the Canberra region

Your trusted Break/fix experts

Our difference:

– Locally Owned & Operated

– 100% Australian

– Mobile service available

– Established in 2010

Help Me iT&D provides local IT and digital ad-hoc break/fix services for major IT companies and national enterprises. This includes everything from enterprise servers to networked office computers, digital signage in retail stores, point of sale systems, video conferencing equipment, public-facing interactive kiosks, security systems, and more.

Our skilled technicians will:

liaise with you to understand the issue
go to site to assess it in person
where possible, diagnose and fix the issue on the spot

We know SLAs are important and aim to reduce downtime and ensure business continuity by working quickly to remediate the break. If we find that it’s more systemic, we may provide a temporary fix while we continue work off site and return as soon as possible to complete the job.

To learn more about our break/fix service, please contact us.

Periodic maintenance and on-demand break/fix support

We are here to support your business with any computer or digital break/fix requirement in Canberra, Queanbeyan, and surrounding areas.

This includes:

installations
ongoing PC, laptop and server maintenance
emergency repairs
network troubleshooting
any other ongoing or one-off IT maintenance or repair need

National enterprises engage us to manage devices in their retail outlets or offices, while major IT companies trust us to go on-site and fix hardware or software issues on their behalf.

Whatever your situation, our friendly team is always available to chat about what you need. To get in touch, call 0406 750 669.

Mobile and responsive break/fix services

As Canberra locals, the professional Help Me iT&D team knows the region, its people, and its businesses. We can be relied on to get out to site on time and complete the necessary works.

If our findings determine that more substantial repairs are needed, we will always be upfront about what we believe should be done and why, as well as how much it will cost.

Our relationships with our clients mean the world to us, and we go above and beyond to maintain these by always providing exceptional service.

Need proof? Simply check out our Google reviews or contact us to discuss case studies.

All parts we supply for a break/fix come with a manufacturer’s warranty

During our remediation work, we may find that a product or part needs to be replaced. If this is not supplied by you, we can supply it to you as part of the break/fix service.

All of our products and parts are fairly priced and come with a manufacturer’s warranty (generally 1 to 3 years). This gives you peace of mind that the repair will stand the test of time.

If you want to learn more about the products or parts we can supply, please call us on 0406 750 669.

Your destination for everything IT and digital

Get in touch